Terms of Service
1. Store Operator and Application
Welcome to Epanvilo, an online storefront operated by Shaanxi Fangjing Nuoyao Trading Co., Ltd. These Terms of Service govern your use of https://epanvilo.com, including browsing, accessing available features, and purchasing goods. In these Terms, “we,” “us,” and “our” refer to the operator; “you” refers to a visitor or customer. Your use of the store is subject to these Terms to the extent permitted by applicable law. Mandatory consumer rights are preserved.
2. Eligibility, Accounts, and Accurate Details
A customer must be legally able to enter into a purchase contract or have any authorization required in their jurisdiction. You agree to provide accurate names, delivery details, contact information, and billing information. Where accounts are offered, you should safeguard login credentials and inform us of suspected unauthorized use.
3. Product Listings and Availability
Product descriptions, photographs, variations, prices, and stock indicators help customers assess an item. Screen and lighting differences may affect apparent colors. We may correct errors or update information where necessary. If a material error or unavailability affects an order, we may contact you to resolve the issue or cancel the affected purchase and refund payment collected, subject to applicable law.
4. Placing and Accepting an Order
Submitting an order is an offer to purchase the goods selected. An automated acknowledgement confirms receipt of the request but does not necessarily mean final acceptance. We may decline or cancel an order for legitimate reasons such as lack of availability, an obvious pricing error, unsupported shipping details, or suspected fraud. When a paid order is cancelled, the applicable amount will be refunded.
5. Prices, Checkout, Taxes, and Payment
The total payable, including any shipping fees and taxes collected by us, is shown at checkout before payment. Only payment methods actually presented at checkout are available. Depending on the destination and disclosed delivery conditions, customs duties, import taxes, or clearance charges may be assessed outside checkout. Do not send payment-card numbers or security codes to our support mailbox.
6. Order Preparation and Delivery
Standard order processing is estimated at 1–3 business days after successful payment confirmation. Estimated shipping transit is 7–15 business days after dispatch. These periods are separate, and a transit estimate is not a promise of arrival by a particular date. Shipping coverage and fees are determined by available checkout options. Our Shipping Policy provides further details.
7. Changes and Cancellation Requests
Contact service@epanvilo.com promptly to request a cancellation or correction. We will try to help before the parcel is dispatched; however, cancellation or amendment may not be possible after fulfillment advances or shipping begins. Rights to withdraw or cancel under mandatory law are not affected.
8. Returns, Refunds, and Exchanges
For eligible goods, a voluntary return can be requested within 30 calendar days after delivery. Contact support before mailing any item back and follow the authorized instructions. When a refund is approved, we initiate payment to the original payment method within 10 business days after refund approval, unless applicable law requires a shorter period. Payment providers can take additional time to post the credit. We do not impose a restocking fee. Exchanges depend on availability and consumer rights. The Return & Refund Policy sets out the details.
9. Responsible Use of the Website
You must not use the store unlawfully, submit fraudulent orders, distribute harmful software, evade website security, misrepresent your identity, or seek unauthorized access to systems or accounts. We may apply lawful, proportionate safeguards to protect the store and its users.
10. Ownership of Store Content
Website content, trade names, photographs, graphics, and protected designs belong to their respective owners. Permission to browse or order does not authorize commercial reproduction or redistribution of protected material beyond rights permitted by law.
11. Services Provided by Others
Our online store uses Shopify ecommerce technology and may rely on providers for payment, shipping, technical security, or communications. Independent services and linked websites may apply their own terms. Our obligations as a seller are not removed by the involvement of those providers.
12. Information Privacy
Please review our Privacy Policy for information about data associated with browsing, purchasing, support inquiries, and optional communications, including available rights and the identity of our Data Controller.
13. Service Availability and Liability
We take reasonable steps to make store information available, but interruptions and technical errors can occur. Any limitation of liability operates only to the extent permitted by law. Nothing in these Terms excludes liability for fraud or other matters that cannot be excluded, or restricts mandatory remedies for defective, misdescribed, undelivered, or otherwise nonconforming goods.
14. Changes to Terms and Contact
We may revise these Terms to reflect operational or legal changes. Updated Terms will be made available on our website. Changes will not improperly remove rights connected with orders already accepted. For questions, contact service@epanvilo.com.
Business and Contact Information
Operating Company: Shaanxi Fangjing Nuoyao Trading Co., Ltd.
Unified Social Credit Code (USCC): 91611101MAK8FXD72A
Company Address: Room K1495, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Support Email: service@epanvilo.com
Contact Phone: +86 13260957482
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)