Shipping Policy
This policy explains order processing, shipping estimates, delivery charges, and how to request help with purchases made through https://epanvilo.com. Processing an order and transporting a parcel are distinct stages.
1. Shipping Availability
We deliver only to destinations supported by the shipping methods made available for the relevant order at checkout. Enter a complete address to see the options offered for that location. A shipping method available for one item or destination is not a guarantee of delivery to every region or country.
2. Processing Time
Once payment is successfully confirmed, orders are generally processed within 1–3 business days. This period covers preparing the goods and arranging dispatch and does not include carrier transit. Business days exclude weekends and applicable public holidays. Verification needs, stock changes, or address questions may extend processing, and we will endeavor to communicate material delays.
3. Estimated Shipping Transit
After dispatch, estimated transit is 7–15 business days. The total time between paying and receiving a parcel includes both processing and transit. The estimate is not a guaranteed delivery date. Carriers, customs procedures, weather, destination conditions, and unexpected disruptions can affect the actual timing.
4. Shipping Charges
Applicable shipping methods and charges are displayed before payment at checkout. Fees may vary according to address and order details. Any discount or free-shipping promotion applies only where shown for that purchase and where its conditions are met. This policy does not establish a universal free-shipping threshold.
5. Dispatch Updates and Tracking
Where tracking is available, we may share the tracking reference using the contact details linked to your order or through an available order-status feature. Tracking may take time to show its first carrier scan. If a parcel appears unusually delayed, email service@epanvilo.com with your order number and tracking details, if available.
6. Customs and Other Destination Charges
Shipments crossing national borders may be inspected and may incur import duties, taxes, or clearance fees. Amounts collected by our store will be displayed at checkout. Any charges assessed separately and responsibility for them depend on destination laws and the delivery terms disclosed for the order. Please ask support before purchasing if those terms are unclear.
7. Address Accuracy and Corrections
Please check the recipient's name, room or unit, street address, postal code, telephone number, and email before submitting payment. If an error is discovered, contact us immediately. We will try to help, but changes cannot always be made after dispatch. Additional expenses or remedies will be considered according to the circumstances and mandatory law.
8. Delayed, Missing, Damaged, or Incorrect Orders
If goods do not arrive within a reasonable time, the tracking information indicates a problem, or merchandise arrives damaged or incorrect, contact us with your order number and a description of the issue. Photos may be helpful for damage or wrong-item claims. We will investigate and arrange the applicable remedy, including a replacement or refund where legally required.
9. Cancellation and Return Shipping
You may request cancellation before dispatch, but it cannot always be guaranteed after fulfillment begins. For a delivered purchase, consult the Return & Refund Policy. Returns must be sent only to a destination authorized by support, which may be different from the registered company address.
10. Shipping Support and Business Identity
For delivery questions, please contact service@epanvilo.com.
Operating Company: Shaanxi Fangjing Nuoyao Trading Co., Ltd.
Unified Social Credit Code (USCC): 91611101MAK8FXD72A
Company Address: Room K1495, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Support Email: service@epanvilo.com
Contact Phone: +86 13260957482
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)