Privacy Policy

1. Our Privacy Approach: Context Before Collection

A store visitor and a customer who has completed an order should not have to share the same information. Epanvilo handles personal information according to the interaction involved: viewing content, maintaining a cart, making a purchase, requesting assistance, or choosing optional communications. This Privacy Policy describes those situations, the responsibilities behind them, and the ways you may exercise privacy choices. It applies to the website https://epanvilo.com and customer communications connected with that website.

2. Who Is the Data Controller?

Data Controller: Shaanxi Fangjing Nuoyao Trading Co., Ltd.

Unified Social Credit Code (USCC): 91611101MAK8FXD72A

For personal information whose purposes and essential means of processing are determined in operating Epanvilo—such as handling orders, customer-service correspondence, and business records—Shaanxi Fangjing Nuoyao Trading Co., Ltd. acts as the Data Controller. As the Data Controller, the company is responsible for the decisions it makes about this information and for responding to applicable privacy-rights requests.

Our privacy contact is service@epanvilo.com. The registered address and other contact information are provided at the end of this notice. Some providers may process information for us; a provider may also be an independent controller for separate activities for which it determines its own purposes. The legal role depends on the actual processing activity, not simply on the fact that an organization provides technology.

3. Information You Choose to Give

When you make a purchase, you may provide your name, email address, telephone number, billing information, delivery address, selected products, and delivery instructions. The store may also keep your order reference, purchase total, and fulfillment history. This information helps connect a purchase to the right customer and destination.

If you contact us, we receive the information in your message, the address used for a reply, and any order numbers, photographs, or documents you decide to include. If a customer-account feature or subscription form is available and you choose to use it, the details involved may include login-related information, your email address, and communication preferences.

Please avoid submitting full payment-card credentials, account passwords, or sensitive personal details unrelated to your request through customer-support channels.

4. Information Created by the Website

A browser request can generate technical records even when you do not enter any information into a form. These may include an IP address, browser and device characteristics, approximate network-derived location, page requests, session identifiers, timestamps, cart interactions, and cookie information. Technical records can be used to deliver pages, preserve session functionality, identify errors, and respond to suspicious activity. Optional measurement or advertising-related technologies, if enabled, may produce additional interaction information.

5. Purpose-by-Purpose Handling

We use information for specific functions, with the appropriate amount of data for each one:

Order fulfillment: identify what was purchased, record payment status, prepare goods, arrange delivery, and communicate about a transaction.

After-sales service: review cancellations, returns, damage claims, refunds, and other customer questions.

Financial and legal records: maintain information needed for accounting, tax, consumer-law obligations, or legal claims.

Website integrity: troubleshoot technical problems, maintain functionality, and help prevent fraud or unauthorized access.

Optional communications: send requested updates or promotional content where lawful and according to relevant subscription and consent choices.

6. Legal Bases, Where the Law Requires Them

Depending on the activity and applicable jurisdiction, a processing purpose may rely on performance of a contract or steps requested before purchase; compliance with a legal obligation; legitimate interests in service reliability, fraud prevention, or appropriate customer assistance where those interests are not overridden by your rights; or consent for specified marketing and nonessential technologies when legally required. Consent may be withdrawn for the activity that relies on it, but withdrawal does not erase obligations to fulfill an existing contract or retain legally required records.

7. Payment Information and Payment Services

The payment options available to you are shown at checkout. The payment provider you use handles credentials submitted into its payment flow under the applicable service arrangements. Epanvilo may receive a transaction identifier, payment confirmation, relevant status details, and records needed for a dispute, reconciliation, or refund. We do not ask you to send complete card numbers or security codes by email.

8. How Information Reaches Service Providers

Epanvilo uses Shopify ecommerce infrastructure. Depending on the transaction or website feature, information relevant to a task may also be processed by organizations providing payment services, shipping or fulfillment, hosting, customer communications, or security. For example, a shipping provider needs delivery details to transport an order, while a payment service needs transaction information to process a charge. Their access and legal roles are not necessarily identical.

Information may also be disclosed in response to a valid legal requirement, to professional advisers assisting with lawful claims, or in a lawful business transaction subject to applicable safeguards. Information is not disclosed to every provider merely because a customer visits the store.

9. Cookies: Functional Use and Optional Use

Certain cookies or similar technologies support a working shopping session, cart functionality, security, or basic site preferences. Other technologies may be used for analytics or advertising if those functions are enabled. You can use browser controls and any privacy or consent tools offered on the site to manage relevant choices. Necessary functionality may be affected if essential cookies are blocked. When a jurisdiction requires consent for optional technologies, the relevant requirements apply.

10. Marketing, Advertising, and Opt-Out Choices

If you subscribe to promotional emails, you may unsubscribe using the instructions in a message or by contacting service@epanvilo.com. Transactional messages about a purchase, delivery, return, or privacy request may still be necessary even if you opt out of promotions.

Depending on which website services are active, some online identifiers or browsing interactions may be used for measurement or interest-based advertising. Under certain laws, particular disclosures can constitute a sale, sharing, or targeted advertising and give individuals opt-out rights. You may send an applicable request to the Data Controller or use a privacy-choice mechanism available on the website. Recognized preference signals, including Global Privacy Control, are honored where applicable law requires them for the relevant processing.

11. International Processing

An online purchase may involve service providers or infrastructure in countries other than your own. Personal information may therefore be accessed or processed internationally. Where a transfer requires an appropriate legal mechanism or safeguards, we apply the protections required by the law governing the transfer. International processing does not change the Data Controller's responsibility for the decisions it makes under applicable law.

12. Retention: Different Records, Different Needs

There is no single retention period that suits every category. A purchase record may be needed for delivery, refund handling, financial accounting, and legal obligations. Customer correspondence may be kept while an issue is investigated and where follow-up or a legal claim remains possible. Technical security records may be retained for a different period. Information is deleted, de-identified, or otherwise handled when no longer necessary, subject to valid retention requirements.

13. Safeguards and Access

We take reasonable technical and organizational steps appropriate to the nature of the information and the services involved. Information access should correspond to a legitimate operational need, including access by relevant providers working on a transaction. No internet transmission or storage system can offer absolute security, so please keep account credentials private and notify us if you suspect unauthorized use of your information.

14. Your Rights and How We Handle Requests

Depending on where you live and the applicable law, you may have rights to access personal information, correct inaccuracies, request deletion, obtain a portable copy, limit processing, object to particular activities, or withdraw consent. You may also have the right to opt out of specified advertising-related disclosures, appeal an eligible decision, or lodge a complaint with the relevant privacy authority. Certain rights are subject to legal exceptions, including obligations to preserve transaction records.

To exercise an applicable right, email service@epanvilo.com and explain the information or activity concerned. We may request reasonable identity verification before releasing or changing personal information. We respond within the deadlines required by applicable law and explain a lawful restriction or refusal where required.

15. Children, Linked Sites, and Policy Changes

Epanvilo is intended for general online shopping, not for knowingly collecting children's information contrary to applicable law. If you believe a child has submitted information improperly, please contact us. Independently operated sites reached through external links may use their own privacy policies.

We may update this notice when services, data practices, or legal obligations change. The current version will be made available on our website and additional notice will be given when legally required.

16. Data Controller and Business Contact

Data Controller: Shaanxi Fangjing Nuoyao Trading Co., Ltd.

Store Name: Epanvilo

Website: https://epanvilo.com

Operating Company: Shaanxi Fangjing Nuoyao Trading Co., Ltd.